Starts: Mon, 04/20/2026 - 08:00 Ends: Mon, 04/20/2026 - 17:00 Venue: CBCOG - Large conference room Location: Coastal Bend COG, 2910 Leopard St, Corpus Christi, TX 78408 FREE TRAINING! No Registration Needed.Just show up and get great hands-on training.Instructor: HeroLight Training LLCFine-tuning dispatching and call taking is an ongoing process for public safety 911 professionals and part of the continual reinventing of oneself in a long, impactful career. This course is broad-spectrum and appropriate for several dispatch categories, including new telecoms; existing telecoms hoping to learn the latest techniques; progressive trainers to gain teaching ideas; supervisors or managers seeking a fix-it for baseline skills. Using tremendous caller, responder, and dispatch audio, attendees will dissect great performance calls. In addition, students will learn the 10 Do's of Dispatching and the 10 Do's of Call taking. This course is constructed not only to help new employees but to reinvigorate seasoned dispatchers as well as re-sharpen those who have been gone on leave or re-entering the industry.