Location: Coastal Bend COG, 2910 Leopard St, Corpus Christi, TX 78408 

FREE TRAINING! No Registration Needed.
Just show up and get great hands-on training.

Instructor:  HeroLight Training LLC

Complacency is perhaps the most deadly trait in public safety. There is no such thing as a "routine" call for service. No two situations, shifts, or months are ever the same. Yet, over time handling numerous critical emergencies allows public safety personnel to fall into a false sense of security in the processing of less urgent situations. During this interactive workshop, attendees take a deep dive into various liability concepts where complacency has been a factor. This workshop will extensively use case studies to illustrate where complacency has affected the various public safety disciplines.

Location: Coastal Bend COG, 2910 Leopard St, Corpus Christi, TX 78408 

FREE TRAINING! No Registration Needed.
Just show up and get great hands-on training.

Instructor:  HeroLight Training LLC

HeroLight Training is proud to provide 9-1-1 PREVENTS to empower our call-taking community with the knowledge to positively interact with Veterans experiencing periods of crisis. 16 Veterans per day take their own lives. While this is down from 22 per day, this number is still unacceptable. When these Veterans are in a state of crisis, quite often, the calls come to 9-1-1 for help. These calls may be veiled in other nature codes such as domestic violence, disturbances, fights, or thefts, yet through listening for key indicators. The call-takers will be armed with the knowledge to identify when the root cause of the incident is a Veteran in crisis. This course will focus on training public safety call-takers to recognize Post Traumatic Stress Disorder/Syndrome symptoms, traumatic brain injury signs and symptoms, suicidal ideation, suicidal risk factors, and the Veteran's aversion behaviors. Additionally, this course will include verbal de-escalation and containment through the power of active listening skills and verbal intervention techniques. Call-takers will be provided a wide variety of tools and suggestions to communicate with Veterans that are also transferrable to other callers the call-takers may interact with. This course will look into triaging the calls for service, including the potential of diversion to mobile mental health crisis response and the use of safety plans. The instructor is the mother of a disabled veteran who served in Iraq & Afghanistan.

Location: Coastal Bend COG, 2910 Leopard St, Corpus Christi, TX 78408 

FREE TRAINING! No Registration Needed.
Just show up and get great hands-on training.

Instructor:  HeroLight Training LLC

Fine-tuning dispatching and call taking is an ongoing process for public safety 911 professionals and part of the continual reinventing of oneself in a long, impactful career. This course is broad-spectrum and appropriate for several dispatch categories, including new telecoms; existing telecoms hoping to learn the latest techniques; progressive trainers to gain teaching ideas; supervisors or managers seeking a fix-it for baseline skills. Using tremendous caller, responder, and dispatch audio, attendees will dissect great performance calls. In addition, students will learn the 10 Do's of Dispatching and the 10 Do's of Call taking. This course is constructed not only to help new employees but to reinvigorate seasoned dispatchers as well as re-sharpen those who have been gone on leave or re-entering the industry.

PSO is offering one-day (free) in-person eGrants Training classes in 2026, open to any user of the eGrants system (https://egrants.gov.texas.gov). This training aims to equip grant officials with the knowledge and skills essential to navigating the eGrants system when carrying out grant-related operations.

NOTE: You MUST bring your own Wi-Fi enabled laptop to access a web browser.

Morning session: Overview of the eGrants system and a tab-by-tab explanation of the contents of a PSO grant.

Afternoon session: Hands-on practice creating and submitting grant adjustments and financial status reports (FSRs).

Email questions to PSO@gov.texas.gov.

Register Here: https://protect.checkpoint.com/v2/r01/___https://fs3.formsite.com/OOG_HSGD/eGrantsTrng/index___.YzJ1OmNiY29nOmM6bzoxMjY2YTJjYWZkODRjNTI4MjgzMDI0OTk1ZDVlZWUyNzo3OmExN2U6ZDU1YmY4MWY2OTNiOWRmNDdlMWNiOGEwZTYyOTNjYWI1NWI5NzE5ODQwYzhkNjI5MTk1MjA2Y2I2NGU0NDAxNzpoOlQ6Tg

PSO is offering one-day (free) in-person eGrants Training classes in 2026, open to any user of the eGrants system (https://egrants.gov.texas.gov). This training aims to equip grant officials with the knowledge and skills essential to navigating the eGrants system when carrying out grant-related operations.

NOTE: You MUST bring your own Wi-Fi enabled laptop to access a web browser.

Morning session: Overview of the eGrants system and a tab-by-tab explanation of the contents of a PSO grant.

Afternoon session: Hands-on practice creating and submitting grant adjustments and financial status reports (FSRs).

Email questions to PSO@gov.texas.gov.

Register Here: https://protect.checkpoint.com/v2/r01/___https://fs3.formsite.com/OOG_HSGD/eGrantsTrng/index___.YzJ1OmNiY29nOmM6bzoxMjY2YTJjYWZkODRjNTI4MjgzMDI0OTk1ZDVlZWUyNzo3OmExN2U6ZDU1YmY4MWY2OTNiOWRmNDdlMWNiOGEwZTYyOTNjYWI1NWI5NzE5ODQwYzhkNjI5MTk1MjA2Y2I2NGU0NDAxNzpoOlQ6Tg