📅 September 2, 2026 (Two Courses - 1 Day of training!) 🔗 https://forms.office.com/g/Q6McyrNLkN

Family Violence Response / Crisis Training

Instructor Melissa Hightower

📅 July 22 (Two Courses - 1 Day of training!) 🔗 https://forms.office.com/g/Q6McyrNLkN
Protective Orders & Conditions of Bond: From Statute to Street
TCOLE #3108 Instructor Melissa Hightower

TCOLE #3108 – 3 hours *** Note – this class is 3 hrs, not 4
Course title: “Protective Orders & Conditions of Bond: From Statute to Street”
Protective Orders and Conditions of Bond are powerful legal tools — but only when they are understood, articulated, and applied correctly. This course provides a clear, practical breakdown of what these orders are, what they are not, and how they function in real-world cases.
Designed for professionals handling cases involving family violence, sexual assault, human trafficking, indecent assault, and stalking, this course equips attendees with both legal knowledge and operational insight.
What You Will Learn:
•What these orders do not authorize or restrict
•Offenses that mandate or qualify for issuance
•Statutory authority for prohibited actions and restrictions
•Best practices for communicating with Magistrates and Judges
•Key elements officers must articulate to support issuance
•Updates on state-mandated forms for Protective Orders
•How to navigate relevant websites and registries
This course bridges the gap between statute, courtroom expectations, and field application — ensuring you leave with clarity, confidence, and actionable knowledge.

Peer Support Class TCOLE #3844 Instructor - That Peer Support Couple
📍Location: CBCOG-2910 Leopard St, Corpus Christi, TX 78408

June 17^th- Corpus Christi (and all future classes)

TCOLE #3844 – 4 hours Course title: “Stronger Together: Peer Support and Mental Wellness”

Course Description
Law enforcement professionals and justice system partners are routinely exposed to traumatic incidents as part of their duties. These experiences, whether encountered directly or through reports, interviews, or audio and video evidence, can have a cumulative impact on mental health and organizational effectiveness. This course addresses best practices for preparing for, responding to, and recovering from critical incidents, with an emphasis on peer support, clinical resources, and organizational wellness.

Course Topics Include:

• The role and value of trained, confidential peer support
• Collaboration with culturally competent mental health clinicians
• Legal and ethical considerations in peer and clinical support
• Individual and organizational self-care and wellness strategies
• Trauma-informed leadership and its impact on resilience and performance

Course Outcomes
Participants will gain practical knowledge and tools to recognize and manage common trauma-related responses, support colleagues effectively, and implement evidence-based approaches to promote long-term mental health and wellness within their organizations.

Date: August 11, 2026, 8:00-5:00PM 

Location: Coastal Bend Council of Governments Large Conference Room 2910 Leopard St. Corpus Christi, TX 78408

Register Here: AWR136 - Corpus Christi, TX - 8/11/2026

DEVELOPING CYBERSECURITY RESILIENCY FOR EVERYONE 
AWR136 is an eight-hour, non-technical introduction to cybersecurity designed to empower individuals and 
organizations with the awareness and practical skills needed to combat today’s cyber threats. Whether at 
work or at home, participants will learn how everyday actions can strengthen cybersecurity and prevent 
disruptions to business, government, and emergency response operations. This course goes beyond 
theory—delivering hands-on techniques that provide immediate personal value and foster a lasting culture 
of cyber hygiene and resilience across your organization.

 

The De-Escalation Blueprint: Understanding and Applying Street Level De-Escalation
Instructor: Cris Martinez
Intermediate TCOLE #1849
📍Location: CBCOG-2910 Leopard St, Corpus Christi, TX 78408

The De-Escalation Blueprint: Understanding and Applying Street Level De-Escalation 
Responses by law enforcement personnel to subjects in a mental crisis is a matter of critical concern both to the public and law enforcement community. Law enforcement officers are involved in numerous and varied human encounters and, when warranted, may exercise control over another in carrying out their duties. 
The goal of this 8-hour course is to teach law enforcement officers and school resource officers the necessary skills to accurately assess potentially violent confrontations and, when feasible, defuse them with easy to grasp, successfully applied tactics, to avoid a use of force crisis. 

Location: Coastal Bend COG, 2910 Leopard St, Corpus Christi, TX 78408 

FREE TRAINING! No Registration Needed.
Just show up and get great hands-on training.

Instructor:  HeroLight Training LLC

Public Safety telecommunicators are expected to process and be triumphant when confronted with the most devastating and terrifying calls - from the moment they step from training. These calls may come on the first night shift or 10 years in. They may come once in a career, but all bets - life, and death - are riding on the ability of a team member & the team to do it and survive it.

This course is for the new, the seasoned, and everyone in between. We built this class to be what we wished we had received right at the beginning to feel empowered to handle the most brutal calls.

Burnout is a regularly encountered part of the dispatcher career cycle, and this course has the power to reinvigorate those who are tired and/or questioning their choice of 911. There is a recognized mindset that allows even the newest telecommunicators to prevail when all odds are against them and those depending on the performance of a lifetime.

We will teach the THRIVE components of wickedly great 911 survivors! Compacted and rich with audio and video, students will lock in and have a front-row seat to navigating mass murder situations, life-taking storms, disasters, submerged vehicles, cars with lost braking systems, suicidal callers, mass casualty highway pileups, large fires, childbirth in the moment and other "big ones" that we may fear but are entrusted to handle. There is no pre-requisite course work, but attendees should be prepared to be shocked while learning and perhaps feeling again what first brought them to 911.

Location: Coastal Bend COG, 2910 Leopard St, Corpus Christi, TX 78408 

FREE TRAINING! No Registration Needed.
Just show up and get great hands-on training.

Instructor:  HeroLight Training LLC

Human Trafficking in Texas for 911 is a cutting-edge course for public safety designed to bring call-takers, dispatchers, and field personnel inside the fastest-growing criminal enterprise in the world. Texas is #3 in the country for human trafficking as of 2026 with both stateside trafficking and a hub for international trafficking. Public safety personnel will learn the cause and what trafficking looks like in their communities. Students will be taught what questions to ask and how to process calls, while dispatchers will learn what information to look for. Critical information will be provided to help attending agencies formulate a plan to combat trafficking and assist the most vulnerable in their communities. Managers will receive assistance in creating effective policies and procedures to work alongside the latest information available. Students will also be brought face-to-face virtually with a human trafficking survivor. All students will receive that survivor's book for free.

Location: Coastal Bend COG, 2910 Leopard St, Corpus Christi, TX 78408 

FREE TRAINING! No Registration Needed.
Just show up and get great hands-on training.

Instructor:  HeroLight Training LLC

TCOLE Approved

Active threat calls have become numbingly common over the last decade, regardless of community size. This course will help dispatchers, call takers, supervisors, and those who support prepare to work against these threats - full-scale active assailants, cases of vehicle ramming, or cutting attacks.

The internationally recognized 6-step pathway to active assailant violence and the rapid response, rapid deployment response model will be taught. Also covered will be the reason that assailants are increasing the use of ramming and cutting instruments. This course will also address improvised explosive devices (IEDs) as they can be a diversionary tactic for a larger-scale attack, or they may be the mechanism of attack.

Students will be updated on the latest what we know about call-taking and dispatch techniques during an active threat call. Supervisors will receive information on how to manage the room and organize radio channels, while all will receive plans to guide the aftermath and long-term health of the agency.

This class edition will include information for both law and fire/ems dispatch. Our Founder, Tracy Ertl, was first exposed to active threat calls in 2007 while in Omaha, Nebraska, during their December mall active shooter. Attendees will be brought to that scene via recovered video narrated by Ertl. She was one of the first instructors in the country to teach communications during active threat calls to the 911 community in 2008. Ertl continues today with updated lessons and strategy to confront this deadly force.

Location: Coastal Bend COG, 2910 Leopard St, Corpus Christi, TX 78408 

FREE TRAINING! No Registration Needed.
Just show up and get great hands-on training.

Instructor:  HeroLight Training LLC

Complacency is perhaps the most deadly trait in public safety. There is no such thing as a "routine" call for service. No two situations, shifts, or months are ever the same. Yet, over time handling numerous critical emergencies allows public safety personnel to fall into a false sense of security in the processing of less urgent situations. During this interactive workshop, attendees take a deep dive into various liability concepts where complacency has been a factor. This workshop will extensively use case studies to illustrate where complacency has affected the various public safety disciplines.