911 PREVENTS: HANDLING CALLS FROM VETERANS IN CRISIS Read more about 911 PREVENTS: HANDLING CALLS FROM VETERANS IN CRISIS Starts: Wed, 10/07/2026 - 08:00 Ends: Wed, 10/07/2026 - 17:00 Venue: CBCOG - Large conference room Details: Description: The goal of this course is to equip telecommunicators with the skills needed to recognize and effectively respond to Veterans in crisis. Participants will learn to identify indicators of PTSD, traumatic brain injury, suicidal ideation, risk factors, and Veteran-specific behaviors while applying active listening, verbal de-escalation, and intervention techniques. The course also explores call triage strategies, including diversion to mental health crisis resources and safety planning, to enhance outcomes for Veterans, responders, and the community. Registration: https://forms.cloud.microsoft/r/ckEy7wyVLN?origin=lprLink Location: CBCOG Large Conference Room Time: 8:00 am - 5:00 pm
HANDLING DESPONDENT OR SUICIDAL CALLERS Read more about HANDLING DESPONDENT OR SUICIDAL CALLERS Starts: Tue, 10/06/2026 - 08:00 Ends: Tue, 10/06/2026 - 17:00 Venue: CBCOG - Large conference room Details: Description: The goal of this course is to equip call-takers with effective techniques for communicating with callers experiencing a suicidal or emotional crisis. Participants will gain an understanding of warning signs, suicidal behaviors, the PLAID PALS assessment tool, and strategies for building rapport through active listening and verbal containment. The course will also address unique response considerations, including chemical suicide and suicide by cop, to improve caller outcomes and responder safety. Registration: https://forms.cloud.microsoft/r/ckEy7wyVLN?origin=lprLink Location: CBCOG Large Conference Room Time: 8:00 am - 5:00 pm
FINE TUNING DISPATCHING & CALL TAKING Read more about FINE TUNING DISPATCHING & CALL TAKING Starts: Mon, 10/05/2026 - 08:00 Ends: Mon, 10/05/2026 - 17:00 Venue: CBCOG - Large conference room Details: Description: The goal of this course is to strengthen dispatching and calltaking skills through proven communication, documentation, and decision-making techniques. Participants will analyze real caller, responder, and dispatcher audio to identify best practices and develop effective CAD notes and dispatch responses. Attendees will leave with practical strategies, including the 10 Do's of Dispatching and the 10 Do's of Calltaking, to enhance performance and improve service to responders and the public. Registration: https://forms.cloud.microsoft/r/ckEy7wyVLN?origin=lprLink Location: CBCOG Large Conference Room Time: 8:00 am - 5:00 pm
Incident Communications Center Manager (INCM) - SWIC COMU Classes Read more about Incident Communications Center Manager (INCM) - SWIC COMU Classes Starts: Thu, 01/21/2027 - 08:00 Ends: Thu, 01/21/2027 - 17:00 Venue: CBCOG - Large conference room Details: Registration is being developed Incident Communications Center Manager (INCM)3 Day courseMinimum 10 studentsMaximum 20 students Summary:An INCM is an Incident Command System (ICS) position responsible for supervising communication personnel, establishing and managing the physical incident communications center, and overseeing emergency communications equipment during any type of natural or man-made disaster. Their responsibilities include-directs, schedules, and manages radio operators (RADOs) and other communications staff assigned to the incident. The INCM establishes, organizes, and maintains the physical layout of the field incident communications center. The INCM tracks, inventories, distributes, and recovers communications gear like radios, satellite phones, and bas stations. They oversee the completion and storage of crucial operational records, log sheets, and required National Incident Management System (NIMS) forms. The INCM ensures that diverse responding agencies can technically and functionally communicate with each other over active frequencies. Prerequisites:IS-100: Introduction to the Incident Command System, ICS 100IS-144: Telecommunicators Emergency Response Taskforce (TERT) Basic CourseIS-200: Basic Incident Command System for Initial ResponseIS-700: An Introduction to the National Incident Management SystemIS-800: National Response Framework, An Introduction In-person: ICS-300: Intermediate Incident Command System for Expanding Incidents, is recommended, but not required
Incident Communications Center Manager (INCM) - SWIC COMU Classes Read more about Incident Communications Center Manager (INCM) - SWIC COMU Classes Starts: Wed, 01/20/2027 - 08:00 Ends: Wed, 01/20/2027 - 17:00 Venue: CBCOG - Large conference room Details: Registration is being developed Incident Communications Center Manager (INCM)3 Day courseMinimum 10 studentsMaximum 20 students Summary:An INCM is an Incident Command System (ICS) position responsible for supervising communication personnel, establishing and managing the physical incident communications center, and overseeing emergency communications equipment during any type of natural or man-made disaster. Their responsibilities include-directs, schedules, and manages radio operators (RADOs) and other communications staff assigned to the incident. The INCM establishes, organizes, and maintains the physical layout of the field incident communications center. The INCM tracks, inventories, distributes, and recovers communications gear like radios, satellite phones, and bas stations. They oversee the completion and storage of crucial operational records, log sheets, and required National Incident Management System (NIMS) forms. The INCM ensures that diverse responding agencies can technically and functionally communicate with each other over active frequencies. Prerequisites:IS-100: Introduction to the Incident Command System, ICS 100IS-144: Telecommunicators Emergency Response Taskforce (TERT) Basic CourseIS-200: Basic Incident Command System for Initial ResponseIS-700: An Introduction to the National Incident Management SystemIS-800: National Response Framework, An Introduction In-person: ICS-300: Intermediate Incident Command System for Expanding Incidents, is recommended, but not required
Incident Communications Center Manager (INCM) - SWIC COMU Classes Read more about Incident Communications Center Manager (INCM) - SWIC COMU Classes Starts: Tue, 01/19/2027 - 08:00 Ends: Thu, 01/21/2027 - 17:00 Venue: CBCOG - Large conference room Details: Registration is being developed Incident Communications Center Manager (INCM)3 Day courseMinimum 10 studentsMaximum 20 students Summary:An INCM is an Incident Command System (ICS) position responsible for supervising communication personnel, establishing and managing the physical incident communications center, and overseeing emergency communications equipment during any type of natural or man-made disaster. Their responsibilities include-directs, schedules, and manages radio operators (RADOs) and other communications staff assigned to the incident. The INCM establishes, organizes, and maintains the physical layout of the field incident communications center. The INCM tracks, inventories, distributes, and recovers communications gear like radios, satellite phones, and bas stations. They oversee the completion and storage of crucial operational records, log sheets, and required National Incident Management System (NIMS) forms. The INCM ensures that diverse responding agencies can technically and functionally communicate with each other over active frequencies. Prerequisites:IS-100: Introduction to the Incident Command System, ICS 100IS-144: Telecommunicators Emergency Response Taskforce (TERT) Basic CourseIS-200: Basic Incident Command System for Initial ResponseIS-700: An Introduction to the National Incident Management SystemIS-800: National Response Framework, An Introduction In-person: ICS-300: Intermediate Incident Command System for Expanding Incidents, is recommended, but not required
Communications Unit Leader (COML) - SWIC COMU Classes Read more about Communications Unit Leader (COML) - SWIC COMU Classes Starts: Fri, 01/08/2027 - 08:00 Ends: Fri, 01/08/2027 - 17:00 Venue: CBCOG - Large conference room Details: Course: L-969: NIMS ICS All-Hazards Communications Unit Leader Course (CorpusChristiJan0527)Registration Link: https://tdem.geniussis.com/Registration.aspx?FilterSectionIndex=4882Dates: 01/05/2027 - 01/08/2027Time: 8:00 AM–5:00 PM dailyLocation: 2910 Leopard Street, Corpus Christi, 784084 Day courseMinimum 15 studentsMaximum 30 studentsSummary:A COML is a specialized positions-specific role responsible for designing, ordering, managing, and ensuring the installation and maintenance of all communications systems during an incident, disaster, or planned event. Their responsibilities include communications planning (ICS-205 Incident Radio Communications Plan) – assigning radio frequencies, data networks, and talk groups. They manage the Incident Communications Center Staff, including Incident communications Technicians (COMT), and radio operators. The COML coordinates the setup and maintenance of essential infrastructure, including voice and data networks, land mobile radios, satellite links, and on-scene phone systems. The COML oversees the tracking, distribution, inventory, and field-repair of all communications gear assigned to incident personnel. They resolve frequency conflicts and technological mismatches so multi-jurisdictional teams can safely communicate with one another.Prerequistes:IS-100: Introduction to the Incident Command System, ICS 100IS-200: Basic Incident Command System for Initial ResponseIS-700: An Introduction to the National Incident Management SystemIS-800: National Response Framework, An IntroductionIn-person: ICS-300: Intermediate Incident Command System for Expanding Incidents, is requiredRecommended: ICS-400: Advanced Incident Command
Communications Unit Leader (COML) - SWIC COMU Classes Read more about Communications Unit Leader (COML) - SWIC COMU Classes Starts: Thu, 01/07/2027 - 08:00 Ends: Fri, 01/08/2027 - 17:00 Venue: CBCOG - Large conference room Details: Course: L-969: NIMS ICS All-Hazards Communications Unit Leader Course (CorpusChristiJan0527)Registration Link: https://tdem.geniussis.com/Registration.aspx?FilterSectionIndex=4882Dates: 01/05/2027 - 01/08/2027Time: 8:00 AM–5:00 PM dailyLocation: 2910 Leopard Street, Corpus Christi, 784084 Day courseMinimum 15 studentsMaximum 30 studentsSummary:A COML is a specialized positions-specific role responsible for designing, ordering, managing, and ensuring the installation and maintenance of all communications systems during an incident, disaster, or planned event. Their responsibilities include communications planning (ICS-205 Incident Radio Communications Plan) – assigning radio frequencies, data networks, and talk groups. They manage the Incident Communications Center Staff, including Incident communications Technicians (COMT), and radio operators. The COML coordinates the setup and maintenance of essential infrastructure, including voice and data networks, land mobile radios, satellite links, and on-scene phone systems. The COML oversees the tracking, distribution, inventory, and field-repair of all communications gear assigned to incident personnel. They resolve frequency conflicts and technological mismatches so multi-jurisdictional teams can safely communicate with one another.Prerequistes:IS-100: Introduction to the Incident Command System, ICS 100IS-200: Basic Incident Command System for Initial ResponseIS-700: An Introduction to the National Incident Management SystemIS-800: National Response Framework, An IntroductionIn-person: ICS-300: Intermediate Incident Command System for Expanding Incidents, is requiredRecommended: ICS-400: Advanced Incident Command
Communications Unit Leader (COML) - SWIC COMU Classes Read more about Communications Unit Leader (COML) - SWIC COMU Classes Starts: Wed, 01/06/2027 - 08:00 Ends: Fri, 01/08/2027 - 17:00 Venue: CBCOG - Large conference room Details: Course: L-969: NIMS ICS All-Hazards Communications Unit Leader Course (CorpusChristiJan0527)Registration Link: https://tdem.geniussis.com/Registration.aspx?FilterSectionIndex=4882Dates: 01/05/2027 - 01/08/2027Time: 8:00 AM–5:00 PM dailyLocation: 2910 Leopard Street, Corpus Christi, 784084 Day courseMinimum 15 studentsMaximum 30 studentsSummary:A COML is a specialized positions-specific role responsible for designing, ordering, managing, and ensuring the installation and maintenance of all communications systems during an incident, disaster, or planned event. Their responsibilities include communications planning (ICS-205 Incident Radio Communications Plan) – assigning radio frequencies, data networks, and talk groups. They manage the Incident Communications Center Staff, including Incident communications Technicians (COMT), and radio operators. The COML coordinates the setup and maintenance of essential infrastructure, including voice and data networks, land mobile radios, satellite links, and on-scene phone systems. The COML oversees the tracking, distribution, inventory, and field-repair of all communications gear assigned to incident personnel. They resolve frequency conflicts and technological mismatches so multi-jurisdictional teams can safely communicate with one another.Prerequistes:IS-100: Introduction to the Incident Command System, ICS 100IS-200: Basic Incident Command System for Initial ResponseIS-700: An Introduction to the National Incident Management SystemIS-800: National Response Framework, An IntroductionIn-person: ICS-300: Intermediate Incident Command System for Expanding Incidents, is requiredRecommended: ICS-400: Advanced Incident Command
Communications Unit Leader (COML) - SWIC COMU Classes Read more about Communications Unit Leader (COML) - SWIC COMU Classes Starts: Tue, 01/05/2027 - 08:00 Ends: Fri, 01/08/2027 - 17:00 Venue: CBCOG - Large conference room Details: Course: L-969: NIMS ICS All-Hazards Communications Unit Leader Course (CorpusChristiJan0527)Registration Link: https://tdem.geniussis.com/Registration.aspx?FilterSectionIndex=4882Dates: 01/05/2027 - 01/08/2027Time: 8:00 AM–5:00 PM dailyLocation: 2910 Leopard Street, Corpus Christi, 784084 Day courseMinimum 15 studentsMaximum 30 studentsSummary:A COML is a specialized positions-specific role responsible for designing, ordering, managing, and ensuring the installation and maintenance of all communications systems during an incident, disaster, or planned event. Their responsibilities include communications planning (ICS-205 Incident Radio Communications Plan) – assigning radio frequencies, data networks, and talk groups. They manage the Incident Communications Center Staff, including Incident communications Technicians (COMT), and radio operators. The COML coordinates the setup and maintenance of essential infrastructure, including voice and data networks, land mobile radios, satellite links, and on-scene phone systems. The COML oversees the tracking, distribution, inventory, and field-repair of all communications gear assigned to incident personnel. They resolve frequency conflicts and technological mismatches so multi-jurisdictional teams can safely communicate with one another.Prerequistes:IS-100: Introduction to the Incident Command System, ICS 100IS-200: Basic Incident Command System for Initial ResponseIS-700: An Introduction to the National Incident Management SystemIS-800: National Response Framework, An IntroductionIn-person: ICS-300: Intermediate Incident Command System for Expanding Incidents, is requiredRecommended: ICS-400: Advanced Incident Command